Refund Policy

At puravidabraceletsussale, we want you to be completely satisfied with your Pura Vida Bracelets® purchase, which is why we offer a generous return and refund policy to ensure you can shop with confidence. All products purchased from our website are eligible for return within a reasonable period from the date of delivery. To be eligible for a refund, the product must be in its original condition, unopened, and unused, unless the product is defective or damaged upon delivery. To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return, and our team will provide you with detailed return instructions. Please note that customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part. Once we receive and inspect your returned product to ensure it meets eligibility requirements, we will process your refund within a reasonable business timeframe. Refunds will be issued to the original payment method used for the purchase, and the refund amount will be in USD, the official currency of puravidabraceletsussale. Please note that it may take additional time for your financial institution to process the refund and reflect it in your account. Defective or damaged products are eligible for a full refund, including any applicable return shipping costs, or a replacement. If you receive a defective or damaged product, please contact our customer service team immediately with photos of the product and packaging, and we will assist you with the return and refund process promptly. No refunds will be issued for products that are opened, used, or damaged due to customer misuse. Additionally, any promotional items included with your order are non-refundable unless the main product is returned.